The Bill of Lading is the contract between you and the moving company (HWC). The mover is required by law to prepare a Bill of Lading for every shipment it transports. This document is primarily for long-distance moves but it may be also listed as a “work order” for local moves.
The information on the Bill of Lading is required to be the same information shown on the order for service. The driver who loads your shipment must give you a copy before loading any of your furniture and boxes. If is your responsibility to read the Bill of Lading before you accept it. It also requires the moving company to provide the service you have requested and you must pay for the charges for the service upon delivery
The moving company will then return proportional freight charges at the time loss and damage claims are processed. Should your entire shipment be lost or destroyed while in the moving company’s possession, the mover (HWC) cannot require you to pay any of the charges except the amount you have paid or agreed to pay for the added liability protection. Handle With Care Moving & Delivery is fully licensed and insured. Our information and credentials may be viewed by downloading our informational packet below.
Should your move result in loss or damage to any of your property, you have the right to file a claim with the moving company (HWC) to recover money for such loss or damage. You have 9 months from the date of delivery (or in the event of loss for the entire shipment, from the date your shipment should have been delivered) to file your claim.
The claim must be submitted in writing to HWC for claim processing. After you submit your claim, HWC has 30 days to acknowledge receipt of it. HWC then has 120 days to provide you with a disposition. HWC might be entitled to 60-day extensions if the claim cannot be processed or disposed of within 120 days.`
To report a claim, please contact the office at
(734) 677-2000 or by email at info@hwcmd.com.
All claims MUST be filed in writing or emailed to info@hwcmd.com.
All written correspondence must be sent to:
Handle With Care Moving & Delivery
P.O. Box 7605
Ann Arbor, MI 48107
